Report: UK Legal Services Consumer Buying Habits
Evolution, Technology Impact, and Strategic Implications This report analyses the changing landscape of consumer buying behaviours in the UK legal services market, with particular attention to family law customers. By examining historical trends, technology adoption patterns, and demographic variations, we offer actionable insights for legal firms planning their strategic evolution in a rapidly changing marketplace. Executive Summary The UK legal services market is experiencing a fundamental shift in consumer buying behaviours, driven by increased price sensitivity, growing willingness to shop around, and rapid technological disruption. Consumer shopping around has increased from 30% to 43% in recent years [1],